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Our Photographs and MerchandiseAll our photos are professionally printed on the very highest quality Kodak paper with gloss finish as standard. All our photos are 10"x8" (25cm x 20cm) unless otherwise stated. The merchandise we sell is made to order and is made to the highest standard and quality. Secure online payment
We know customers are concerned about credit card security. We use one of the worlds largest funds transfer agencies - PayPal - which offers a 100% secure payment method, ensuring you are 100% protected against identity theft. If you choose to use PayPal, your personal credit card information will not be shared with us. You do not need to open an account to pay via PayPal and they accept all major credit cards. For more information, please visit www.paypal.com. Birthday coming up soon? Ask for a PayPal Gift Voucher to use on this website. Using the website without a credit cardYou do not need a credit card to order our photos. Once you have added all the items you want to your basket, print out the order page and send it to us with your payment and a note of your delivery address at: Patrick Marchant, I accept the following alternative payment methods: UK cheques, UK Postal orders and Cash (sent at your own risk). Please make cheques and postal orders payable to Patrick Marchant. Please note, orders will not be dispatched until your payment has cleared in our bank account. Packing and deliveryAll photographs are printed on receipt of your order and despatched in high quality hard backed envelopes to ensure they reach you in perfect condition. Photos are sent by Royal Mail in the UK and
International Airmail outside the UK. United Kingdom - 7 working days Please allow extra time if you have used an alternative payment method. Postage costs are as follows:
Customs and dutyAll shipments outside of the UK may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Returns and refundsCustomer choice and satisfaction is important to us. We offer a 100% guarantee that if you’re in any way dissatisfied with the photos you have ordered, we will exchange them or give you a full refund (excluding packing & delivery) provided that you return them to us undamaged and in their original packaging within 7 days of receipt. How to return itemsIf you wish to return goods to us, please pack the goods in their original packing and take the package to any Post Office, affix the correct postage and send to: Patrick Marchant, Refund and exchange processPlease allow up to ten working days for your goods to be returned to us via the Post Office. As soon as we receive the goods we will endeavour to process your request, for either a refund or replacement, within 7 working days. Privacy StatementWe recognize that respecting user privacy over the Internet is of utmost importance. This privacy statement is designed to provide information about the privacy and data collection practices for this site. If you have questions or concerns regarding this statement, you should first contact us or write to us at the address states above. In general, you can visit this site without telling us who you are or providing any information about yourself. In some areas of the site, we ask you to provide information that will enable us to process an order, offer services that require registration, assist you with technical support issues or to follow up with you. Generally, we will request identifying information when you:
In these instances, we will ask for your name, address, e-mail address, phone number and other appropriate information needed to provide you with these services. In all instances, if you receive a newsletter or other mailing from us, you will always be able to "unsubscribe" to these mailings at any time. If you choose to give us personal information for any of the purposes above, this information is retained by us and will only be used by us to support your customer relationship with us. We will not add you to a mailing list, or newsletter without your registration for this service. We will only contact you if further information is required from you to complete a service. We do not share, rent, or sell any personally identifying information provided through our site (such as your name or email address) to any outside organization for use in its marketing or solicitations. We do not use cookies on any part of our site. When purchasing products through the our site, the order form will also ask you to provide a daytime telephone number. However, the telephone number is only used to quickly resolve questions relative to an order, such as to clarify customer email addresses that are inactive, or entered incorrectly. We will not contact you by phone for any other reason. We do provide links to other sites. Other Internet sites and services have separate privacy and data collection practices. Once you leave www.pats-collectibles.co.uk we cannot control, and have no responsibility for, the privacy policies or data collection activities at another site. We may from time to time revise our privacy policy. You should therefore periodically visit this page, so you are aware of any such revisions. Further InformationFor further information on our terms and conditions, or any queries about our products or your order, please contact us. |
